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Comment on support quality for the following discussion (no replies)

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Dear all,

Comment on support quality for the following discussion -
[forum.wampserver.com]

Originally asked for help on the above discussion and raised the following two problems -

Mentioned in "Date: February 11, 2020 03:29AM" of the above discussion -

"
Problem (1) -
As you (Support Staff) replied on 06 Feb, "That sounds like a website issue........". Could you advise whether the problem should be due to missing the sub-folder - "/en/" with files under the Root Directory, e.g. "jhmjkb", or else ?


Problem (2) -
Another problem is that the following newly created Virtual Host with Server can only be connected by my PC but CANNOT be connected by another PC / Device -

<VirtualHost *:80>
ServerName jhmjkb
DocumentRoot "c:/wampHosts/jhmjkb"
<Directory "c:/wampHosts/jhmjkb/">
Options +Indexes +Includes +FollowSymLinks +MultiViews
AllowOverride None
#Require local
Require all granted
</Directory>
</VirtualHost>

Link -
[jhmjkb]

In my PC, found the following error which should still be connected -
Not Found
The requested URL /en/ was not found on this server.
Apache/2.4.39 (Win64) PHP/7.2.18 Server at jhmjkb Port 80

In another PC / Device, found the following error which is in traditional Chinese, like below -
Cannot connect the website
Cannot find jhmjkb 's server IP address
DNS_PROBE_FINISHED_NXDOMAIN

Could you also advise how to solve the above Problem (2) ?
"


From their responses in the above discussion, I think they were not able to solve the above problem (1). Nevertheless, I just wanted them to help advise for the above problem (2). If this problem also could not be solved, just wanted them to advise whether the above created server with link "[jhmjkb]; can only be accessed in the own PC but cannot be accessed in another PC / Devices ?

In the above discussion, I had already followed their instructions to setup as above but still didn't work, may refer the post on "Date: February 17, 2020 07:04AM" of the above discussion for details.

I suspected that the newly created server as above with link as "[servername]; can really be accessed by another PC / Device without required to previously register the domain name from the registrar ?

For the above questions regarding the problem (2), the support staffs should be able to answer but they didn't answer !

There were two support staffs in the above discussion, Otomatic & RiggsFolly. RiffsFolly is comparatively better who had advised instructions in more detail and more reasonable (though it was still not worked finally). For Otomatic, this staff could not answer to the questions, but always blamed that the problem was from other people, e.g. from the staff's last answer on "Date: February 17, 2020 09:16AM" -

"This is only your problem and in no way a Wampserver problem.
Discussion closed."

These answers were very irresponsible. Also, the staff dare not let other people continue to post other responses and closed the discussion.

I feel dissatisfied & disappointed from the above supports !


Regards,

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